Customer Testimonials

Had a very weird experience this morning - when I went into my garage I found that my silver '05 Honda Civic had morphed into a beautiful new silver '09 Honda Civic!

This could not have happened without the assistance of yourself and your team at Pickerings Honda. Thank you for all your patience and professionalism. It was a pleasure to meet you.

Graeme, was a great help on the finance side of the purchase. I found him to be as helpful as when I bought my first car from Honda, the process was seamless. It's always great to deal with a professional who knows his job.

Matthew, great driving lesson and answered any questions I may have had regarding all the extra whistles and bells, the driving lesson was the clincher! The QDS was conducted professionally and thoroughly with explanation regarding the warranty, service and final check of the cars features. Thank you to Matthew for staying back so late to complete the delivery process.

We just wanted to let you know that we are very happy with our new Mitsubishi Triton which we purchased from you recently. We were also very pleased with the service we received from Wes, both over the phone and in person.

It was because of this interaction and a willingness to accommodate us with a good price, that we decided to deal with Pickerings Mitsubishi in Townsville.

We look forward to receiving our survey which we will happily fill out and will most certainly recommend your services to others.

I have no doubt that we will see you again at some point when we decide to upgrade our family vehicle.

I wanted to take this opportunity to pass on some feedback on my experience with your Mitsubishi Dealership.

I was prompted to take the Triton for a test drive after seeing an advertisement in Saturdays Bully for an iPod.

Wesley Turner answered my phone enquiry and booked in a test drive. Wes was extremely busy (popular with customers) when I came in, however another sales person showed me to the vehicle and I went for a drive.

Wes explained the difference in vehicles, listened to my needs, spent a decent amount of time and provided a suitable solution. Wes was sharp on the deal, straight up. Wes also gave me an iPod after qualifying me (I was not motivated just to receive a free iPod).

Daniel Dean was also involved with this transaction, as he started the quote whilst Wes was attending customers and also assisted with the end paperwork. I found the team at Mitsubishi shared a team spirit to assist each other. Based on service and honesty, I have chosen your team to buy a Triton from.

Just thought I'd give you some feedback on the Passat.

We went to Hervey Bay a couple of weeks back and averaged 5.1 ltrs to 100km for the 723km return trip.

Just thought I would send you a note saying I have just refilled my fuel tank. You were right you do get 900k/s to a tank and I still had about 6 litres left.

I recently had the pleasure of purchasing a VW Tiguan from your dealership here in Townsville. Nigel Dyke was the salesperson who looked after me, and I would just like to say that dealing with him was an absolute pleasure. He knew what he was talking about, was never pushy and was always accommodating. I made a couple of changes to my original order, but Nigel dealt with them quickly and efficiently and never made me feel as if it was in any way an inconvenience. The whole experience, from first walking into the showroom, to delivery, to ongoing support, has been absolutely first class.

We are absolutely delighted with our new golf!!

We are also absolutely delighted with the service we received from you personally.

'Service' was hardly the word - you made it something altogether different with your friendliness, putting us in a comfort zone we never expected.

Subject: Purchase of Used Mitsubishi Triton Dual Cab

I recently purchased a used vehicle from your division (2004 Mitsubishi Triton Dual Cab) and have been very happy with the vehicle. I am writing to express my thanks to John Zurillo and yourself for the follow up work and service that has occurred with a few minor issues.

It isn't often that I write these personal thank you letters, but I feel that the level of service and the way my queries and other requirements have been meet, has shown that your standards of customer service are above your competitors. Therefore; please express my thanks to John, in particular, and I would be happy to express my thoughts to your management if requested.

After months of research on various vehicles, we travelled from Mackay to Townsville on July 12, for a highly anticipated test drive of the Volkswagen Touareg.

Our experience was as inspiring as the motoring experts claimed it would be. From this, we sought the opportunity of an immediate purchase as this car was everything we desired and future inconveniences would be eliminated, having no dealership in Mackay.

We would like to commend your employee, Chris Spencer, for his interest and motivated salesmanship, along with an excellent customer rapport.

We write to congratulate you and your staff on the reception and service given by all your staff with whom we came into contact during our recent purchase of a new vehicle from your business. Their pleasant manner and willingness to assist us was most appreciated.

Regarding your letter of 12/11/07, I would like to register my sincere thanks to you and your staff for the courteous treatment I have received on the three occasions I have had contact with them.

I appreciate being able to talk to your shop supervisor about my vehicle, and I will certainly recommend to any of my friends, if they are thinking of a new vehicle purchase to consider a Hyundai, as the after sale service is second to none.